FAQs

Every fragrance we make is inspired by a real place or ritual in Jaipur: the royal evenings of Amer Fort, the stillness of the Chand Baori stepwell, sunset at Jal Mahal and the quiet courtyards of the old city. Our incense is charcoal-free and low-smoke, so the fragrance stays the focus rather than heavy smoke. Our bambooless range is made entirely of aromatic material, with no wooden core, for a cleaner burn. Every pack also carries a small piece of Jaipur storytelling in the form of an illustrated bookmark.

We offer four kinds of products:

• Incense sticks (3-in-1 packs): Royal Amer Palace (Nagchampa, Oudh, Kesar Chandan), Gulabi Shehar Bhajan Parampara (Sandalwood, Havan, Mogra) and Chand Baori Shanti (Patchouli, Lavender, Sage).
• Bambooless incense sticks: Oudh of Amer, Darshan (Kesar Chandan), Morning Courtyards (Nagchampa) and Jal Mahal Evenings (Lavender).
• Sambrani (Loban) cups: temple-style resin dhoop that you simply light. No charcoal tablets are needed.
• Curated collections: bundles of our products put together for puja, meditation or discovering new fragrances.

Regular agarbattis are built around a bamboo stick, and that wood burns along with the fragrance. Bambooless incense has no wooden core: the whole stick is made of aromatic material. This gives a more consistent fragrance, less ash and a smoother, cleaner burn, without the smell of burning bamboo. Each bambooless stick burns for about 30–45 minutes, depending on airflow.

Yes. Our 3-in-1 packs bring three fragrances together in one box. For a complete set, choose from five curated collections:

• The Daily Puja Collection: 5 products for everyday prayer.
• The Fragrance Discovery Collection: 5 products across very different fragrance styles.
• The Meditation & Mindfulness Collection: 7 products for calm and quiet moments.
• The Sacred Rituals Collection: 7 products for puja, aarti and devotion.
• The Jaipur Heritage Collection: all 8 of our products in one bundle.

Collections make a thoughtful gift for festivals and housewarmings. See all collections.

Yes. Shipping is free on all orders of ₹700 and above within India. Orders below ₹700 have a flat shipping charge of ₹150. We also ship internationally, and the international shipping charge is shown at checkout.

Orders are usually delivered within 3–5 days across India. Once your order is dispatched, you'll receive tracking details so you can follow it to your door. If your order hasn't arrived within 5 days, contact us with your order number and we'll check on it right away.

You can request a return within 7 days of receiving your order. The item must be unused and in its original packaging. To start a return, email us at care@jaipurspirituals.com with your order number. Once your return is approved, we'll share the return instructions.

If your order arrives damaged, or you receive the wrong item, please contact us as soon as possible (a photo helps) and we'll make it right.

For an exchange, return the original item and place a new order for the one you want. Approved refunds go back to your original payment method within 10 business days. For full details, see our Refund Policy.

You can reach us by email at care@jaipurspirituals.com or by phone at +91 99284 66880. Please include your order number so we can help you faster. You can also write to us through our Contact page.